Refund and Returns Policy
Read our refund and returns policy for HHC, THC & CBG products. Learn about eligibility, timelines, and how to request a refund.
Refund and Returns Policy — Distillate THC LAB
At Distillate THC LAB , we want every customer to feel confident purchasing HHC distillate, THC distillate, CBG, and other hemp-derived cannabinoid products from our online shop. Because we sell consumable and inhalable goods, our refund and returns policy is designed to balance customer satisfaction with the health, safety, and regulatory standards required for hemp and cannabinoid products.
Understanding Our Return Eligibility
Due to the nature of consumable products like distillate cartridges, tinctures, and edibles, we are unable to accept returns on any item that has been opened, used, or tampered with. This policy protects both our customers and our business by ensuring that every product sold meets strict purity and safety standards. If you wish to return an unopened, unused product in its original packaging, you may do so within 2 days of the delivery date. A valid proof of purchase — such as an order number, confirmation email, or receipt — is required to process any return request.
What Cannot Be Returned
Certain items are considered final sale and are not eligible for return or refund. This includes opened vape cartridges, used tinctures, distillate that has been removed from its sealed packaging, and any products purchased during a clearance or promotional sale. Items damaged due to customer misuse, improper storage, or negligence are also excluded from our standard return policy.
Damaged, Defective, or Incorrect Orders
We understand that shipping issues can occasionally occur. If your HHC distillate, THC distillate, or CBG order arrives damaged, defective, or different from what you ordered, please contact our support team within 2 days of delivery. Be sure to include clear photos of the product and packaging so we can quickly verify the issue. Once confirmed, we will offer a free replacement or a full refund — whichever you prefer — at no additional cost to you.
How Refunds Are Processed
Once we receive and inspect a returned item, we will notify you by email regarding the approval or rejection of your refund. Approved refunds are typically processed within [X] business days and issued to your original payment method. Please note that depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.
Order Cancellations
If you need to cancel an order, you may do so for a full refund as long as the request is made before the order has shipped. Once an order has entered the fulfillment or shipping process, our standard return and refund guidelines will apply instead.
Legal and Shipping Considerations
Because HHC, THC, and other hemp-derived cannabinoids are subject to varying state regulations, we are unable to issue refunds for orders that are blocked, delayed, or returned due to shipping restrictions in states where these products are restricted or banned. We encourage all customers to verify their local and state laws regarding hemp-derived cannabinoid products before placing an order.
Contact Our Support Team
If you have questions about our refund and returns policy, or need help with an existing order, our customer support team is here to help. Reach out to us at [support email] or [phone number], and we’ll respond as quickly as possible to resolve any issue.